Privacy Policy

Privacy Policy for https://auto-body-repair-shop.collision-talk.com

Introduction

Welcome to the online home of https://auto-body-repair-shop.collision-talk.com (referred to as “the Company,” “we,” or “us”). We are dedicated to providing exceptional services while maintaining the utmost respect for your privacy and data security. This Privacy Policy serves as a comprehensive guide, detailing how we collect, utilize, and safeguard personal information in accordance with international privacy standards and various regional laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in electronic documents
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA), Colorado, USA
  • Utah’s Consumer Sales and Service Act (UCPA), Utah, USA
  • Connecticut’s Connecticut Data and Privacy Protection Act (CTDPA), Connecticut, USA
  • Virginia’s Consumer Data Protection Act (VCDPA), Virginia, USA
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This privacy policy is designed to cover all aspects of our online presence, encompassing:

  1. Website and Applications: All pages, sections, and features available on our website at https://auto-body-repair-shop.collision-talk.com, as well as any mobile or desktop applications associated with our services.
  2. Services and Products: The range of services and products offered by the Company, including but not limited to online reservations, repair estimates, and customer support interactions.
  3. Third-Party Links: While this policy outlines our practices, please note that it does not extend to third-party platforms, applications, or services accessed through links on our website. These entities have their own privacy policies, and we encourage you to review them before engaging with their services.

Processing Activities

This Privacy Policy is relevant when:

  1. You use any of our applications or services as an authorized user.
  2. You visit our website or interact with its content.
  3. We communicate with you via email, phone calls, or text messages (SMS) for marketing, transactional, or service-related purposes.

Personal Data Collection

We collect a variety of personal data to enhance your experience and improve our services. This includes:

  1. Account Information: Details required to create and manage your user account on our platform.
  2. Payment Information: Credit card details, billing addresses, and transaction history for processing payments.
  3. Financial Information: Savings, investment, or banking information (if you choose to link these with your account).
  4. Purchase Information: Your order history, products purchased, and any additional comments or feedback provided during the buying process.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device for security purposes and to personalize content.
  6. Location Data: Information about your geographical location when you use our services (with your consent).
  7. Feedback: Your opinions, suggestions, and comments on our products or services.
  8. Social Media Information: Details collected from social media platforms when you interact with us on these platforms.
  9. Product Information: Data related to the products you show interest in or purchase, including preferences and usage patterns.

We collect this data through various methods: user forms, direct interactions, automated tracking technologies (like cookies), and third-party service providers who assist us in analyzing and understanding customer behavior.

Cookies

Cookies are small text files stored on your device when you visit our website. They play a crucial role in enhancing your experience:

  1. Strictly Necessary Cookies: These ensure the basic functionality of our website, allowing you to navigate through pages seamlessly.
  2. Preference Cookies: Tailored settings and preferences are saved for your convenience.
  3. Analytics Cookies: Used by analytics providers to track user behavior on our website, helping us understand how to improve our services.

You have the power to control non-essential cookies through our in-built Cookie Manager, allowing you to customize your cookie preferences.

Retention and Deletion

We are committed to data minimization and only retain personal data for as long as necessary:

  1. Legal Requirements: We may store data longer if required by law or regulations.
  2. Business Needs: Data is retained for the duration of our business operations, including fulfilling service-related tasks, improving our platform, and conducting marketing campaigns.
  3. After Fulfillment: Once the purpose for which the data was collected has been met, we delete or anonymize your personal information unless required to retain it by law.

Security Measures

We employ robust security measures to protect your personal data:

  1. Encryption: All sensitive data is transmitted and stored securely using encryption techniques.
  2. Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict privacy and security standards.
  3. Access Controls: Only authorized personnel have access to your data, and they are bound by confidentiality agreements.

Children’s Privacy

We prioritize the safety of children under 18 years old. Our services are not intentionally designed for or marketed towards children. We do not knowingly collect personal information from them, and if we become aware that a child has provided us with such data, we will take steps to delete it promptly.

Your Rights

The privacy laws in many jurisdictions grant you certain rights regarding your personal data:

  1. Access: You have the right to request access to the personal data we hold about you.
  2. Rectification: If your data is inaccurate or incomplete, you can ask for corrections.
  3. Erasure (Right to be Forgotten): In specific circumstances, you can request the deletion of your data.
  4. Restriction: You may limit our use of your data in certain situations.
  5. Portability: Upon request, we will provide a copy of your personal data in a format that facilitates transfer to another controller.
  6. Objection/Withdrawal of Consent: You have the right to object to or withdraw consent for processing your data at any time.
  7. Non-Discrimination: You cannot be discriminated against for exercising your privacy rights.

To exercise these rights, please contact our dedicated privacy team via email at [email protected] or through postal mail to the address provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be prominently displayed on our website, and updated policy versions will be available upon request.

Contact Information

For any inquiries related to privacy, data requests, unsubscriptions, or if you have any questions regarding this policy, please contact us: